WithersRavenel Client Experience

Rather than wait for a project to be completed to find out if the client’s needs are being met, WithersRavenel seeks feedback at key milestones throughout the project life cycle with Client Feedback Tool, an online communication application. Using a seven-question, two-minute electronic request for feedback tailored to the specific project milestone, WithersRavenel can quickly and easily gauge where we are meeting or exceeding expectations and where we need to make improvements. Through follow-up contact, we then work with our clients to adjust processes to better align with their expectations and increase their overall satisfaction with project execution.

Our clients have wholeheartedly embraced this avenue of communication, using it as an opportunity to share their concerns and praises while voicing their opinions. As a result, WithersRavenel has found that our relationships with our clients are stronger and that their satisfaction with our work has increased across all aspects of work.