17 Sep WithersRavenel wins 2021 PSMJ Premier Award for Client Satisfaction
WithersRavenel brings home PSMJ’s client satisfaction award for the fifth year in a row.
WithersRavenel received the 2021 PSMJ Premier Award for Client Satisfaction. This annual award is the architecture and engineering industry’s only data-supported recognition of superior service and project delivery. It
The award is granted based on third-party client survey research and analysis performed by PSMJ Resources and Client Savvy, two leading business management consulting organizations in the A/E/C space.
PSMJ is a publisher, education provider, and advisor on architecture and engineering business management. Their
Client Savvy is the business management consulting firm behind Client Feedback Tool, a Web-based application where businesses can request, review, and respond to feedback from their clients. In addition to gathering quantitative and qualitative feedback, Client Feedback Tool offers instructional videos to coach project managers and client-facing employees on how to respond constructively to feedback.
WithersRavenel implemented its first formal client satisfaction program in 2016. Using Client Feedback Tool, we collect and respond to feedback at key milestones throughout the life of a project. Through this interaction, our project managers and business development professionals work with clients to our adjust processes. The result is better alignment with their expectations and an increase in overall satisfaction with project execution.