Client Experience

At WithersRavenel, our commitment to exceptional client experience is at the heart of everything we do.

Our Client Experience Managers (CXMs) are dedicated to understanding your unique needs and guiding each project to a successful outcome. By integrating client feedback at key milestones, we ensure that our services are tailored to meet your expectations and deliver quality results. Our proven process and personal connection with clients have led to stronger relationships and increased satisfaction across all aspects of our work. Experience the WithersRavenel difference and let us help you navigate your project journey with confidence and success.

Client Experience Managers

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Focused on You

Our Client Experience Managers CXMs are on the front lines, gathering information and maintaining client relationships.

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Comprehensive Understanding

By working with one client on all their projects, our CXMs know your unique stress points and can help guide each task to a successful outcome.

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Ensuring Positive Outcomes

We integrate Client Experience into the project delivery process from start to finish. By understanding your expectations, we can tailor our services to deliver quality results.

A Proven Process

Rather than wait for a project to be completed to find out if the client’s needs are being met, WithersRavenel seeks feedback at key milestones throughout the project life cycle with Client Feedback Tool.

A Record of Success

We work with our clients to adjust our processes to better align with their expectations. Our relationships with our clients are stronger, and their satisfaction has increased across all aspects of work.

The WithersRavenel Way

At WithersRavenel, we are committed to delivering exceptional client experiences through our unique approach, The WithersRavenel Way. This initiative is designed to enhance client satisfaction and project outcomes by systematically gathering feedback at key project milestones.

By engaging with our clients at stages such as project initiation, 30% design, 60% design, 90% design, and project close-out, we ensure that their voices are heard and their needs are met.

These 26 fundamentals define our client experience promise.

What Our Clients Are Saying

Replacing the City of Raleigh’s aging water mains was a significant undertaking. WithersRavenel helped the City effectively navigate the challenges of right-of-way and potential utility conflicts and worked closely with our operations staff to deliver the product we needed.

Whit Wheeler Assistant Director of Water Operations Raleigh Water

9 Years and Counting: A Testament to Excellence

WithersRavenel has been honored with the PSMJ 2024 Premier Award for Client Satisfaction for the ninth consecutive year. Since 2016, this recognition has highlighted our unwavering commitment to delivering exceptional quality and service. Winning this award year after year is a testament to the dedication and expertise of our team, who consistently go above and beyond to meet and exceed our clients’ expectations.