Client Experience

Our commitment to exceptional client experience is at the heart of everything we do

WithersRavenel’s Client Experience Managers (CXMs) focus on your unique needs and guide each project to success.

By adding client feedback at key milestones, we ensure our services meet your expectations and deliver quality results. Our proven process and personal connection with clients lead to stronger relationships and increased satisfaction in our work.

Experience the WithersRavenel difference and let us help you navigate your project journey with confidence and success.

What Client Experience Management Solves

Panelists at WithersRavenel's LandCon in Charlotte

Inconsistent communication across multiple projects

Lack of visibility into progress, cost, and schedule

Professionals in a conference room laughing at a joke told by a presenter

Misalignment between scope, schedule, and expectations

Difficulty coordinating across disciplines and teams

Client Experience Managers Focused on You

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What is a Client Experience Manager?

A Client Experience Manager (CXM) serves as a dedicated point of contact for clients with multiple projects or long-term needs. This ensures consistency, clarity, and proactive issue resolution across the relationship.

Two people looking intently at plans on a desk

Comprehensive Understanding

By working with one client on all their projects, our CXMs know your unique stress points and can help guide each task to a successful outcome.

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Ensuring Positive Outcomes

We integrate Client Experience into the project delivery process from start to finish. By understanding your expectations, we can tailor our services to deliver quality results.

A Proven Process

Rather than wait for a project to be completed to find out if the client’s needs are being met, WithersRavenel seeks feedback at key milestones throughout the project life cycle with Client Feedback Tool.

A Record of Success

We work with our clients to adjust our processes to better align with their expectations. Our relationships with our clients are stronger, and their satisfaction has increased across all aspects of work.

The WithersRavenel Way: A Measurable Client Experience Framework

How We Integrate Client Feedback

At WithersRavenel, we are committed to delivering exceptional client experiences through our unique approach, The WithersRavenel Way.

This initiative is designed to enhance client satisfaction and project outcomes by systematically gathering feedback at key project milestones.

Project initiation
30% design milestone
60% design milestone
90% design milestone
Project close-out

These 26 fundamentals define our client experience promise.

What Our Clients Are Saying

The Hawkins Avenue Water Transmission Main project presented several design challenges. During design we became aware of a DOT project that would take place along our alignment. By piggybacking on the DOT project the City stood to save hundreds of thousands of dollars as a directional bore outside of the right of way would have been required if we missed the window. WithersRavenel was able to re-design the water line in the time required which saved the City a considerable sum of money and decommissioned a section of AC line in the process. We look forward to continuing to work with WithersRavenel well into the future.

Paul Weeks City Engineer City of Sanford