Client Experience - Collaboration

Client Experience Managers

Two people bent over a access cover for an underground vault

Focused on You

Our Client Experience Managers (CXMs) are on the front lines, gathering information and maintaining client relationships.

Two people looking intently at plans on a desk

Comprehensive Understanding

By working with one client on all their projects, our CXMs know your unique stress points and can help guide each task to a successful outcome.

Close-up of decoratively painted shovels

Ensuring Positive Outcomes

We integrate Client Experience into the project delivery process from start to finish. By understanding your expectations, we can tailor our services to deliver quality results.

A Proven Process

Rather than wait for a project to be completed to find out if the client’s needs are being met, WithersRavenel seeks feedback at key milestones throughout the project life cycle with Client Feedback Tool.

A process diagram showing how WithersRavenel asks for, receives, and then implements feedback

A Record of Success

We work with our clients to adjust our processes to better align with their expectations. Our relationships with our clients are stronger, and their satisfaction has increased across all aspects of work.

A circular infographic showing the 26 client experience fundamentals — Click to enlarge

The WithersRavenel Way

A personal connection with clients is at the heart of client experience, but client connection means different things to different people.

These 26 fundamentals define our client experience promise.

What Our Clients Are Saying

The Hawkins Avenue Water Transmission Main project presented several design challenges. During design we became aware of a DOT project that would take place along our alignment. By piggybacking on the DOT project the City stood to save hundreds of thousands of dollars as a directional bore outside of the right of way would have been required if we missed the window. WithersRavenel was able to re-design the water line in the time required which saved the City a considerable sum of money and decommissioned a section of AC line in the process. We look forward to continuing to work with WithersRavenel well into the future.

Paul Weeks City Engineer City of Sanford