Company We’re Passionate About Service

WithersRavenel is committed to client communication and collaboration with an ultimate goal of project success and customer satisfaction

Client Experience Managers

  • Focused on You

    Our Client Experience Managers (CXMs) are on the front lines, gathering information and maintaining client relationships.

  • Comprehensive Understanding

    By working with one client on all their projects, our CXMs know your unique stress points and can help guide each task to a successful outcome.

Our Process

  • Seeking Feedback

    WithersRavenel seeks feedback at key milestones throughout the project life cycle with Client Feedback Tool, an online communication application. We quickly gauge where we meet or exceed expectations and where we need to improve.

  • Making Adjustments

    Through follow-up contact, we then work with our clients to adjust processes to better align with their expectations and increase their overall satisfaction with project execution.

Our Results

  • Client Voices Heard

    Our clients have wholeheartedly embraced this avenue of communication, using it as an opportunity to share their concerns and praises while voicing their opinions.

  • A Cornerstone for Success

    As a result, WithersRavenel has found that our relationships with our clients are stronger and that their satisfaction with our work has increased across all aspects of work.

What our clients are saying

The professionalism of WithersRavenel is always right up front. We appreciate your assistance as well as your understanding the needs of a small Town experiencing rapid growth. Your patience, as we sometimes take extra time to understand exactly what it is that we need, is much appreciated.

Brian Bray Public Works Director Town of Wendell