Client Experience - Collaboration

Client Experience Managers

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Focused on You

Our Client Experience Managers (CXMs) are on the front lines, gathering information and maintaining client relationships.

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Comprehensive Understanding

By working with one client on all their projects, our CXMs know your unique stress points and can help guide each task to a successful outcome.

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Ensuring Positive Outcomes

We integrate Client Experience into the project delivery process from start to finish. By understanding your expectations, we can tailor our services to deliver quality results.

A Proven Process

Rather than wait for a project to be completed to find out if the client’s needs are being met, WithersRavenel seeks feedback at key milestones throughout the project life cycle with Client Feedback Tool.

An infographic showing Accuracy = 98%, Budget = 97%, Helpfulness = 96%, Quality = 97%, Responsiveness = 93%, Schedule = 95%, Scope and Fees = 97%, Value = 100%

A Record of Success

We work with our clients to adjust our processes to better align with their expectations. Our relationships with our clients are stronger, and their satisfaction has increased across all aspects of work.

A circular infographic showing the 26 client experience fundamentals — Click to enlarge

The WithersRavenel Way

A personal connection with clients is at the heart of client experience, but client connection means different things to different people.

These 26 fundamentals define our client experience promise.

What Our Clients Are Saying

WithersRavenel is a professional organization with many subject matter experts on staff. The city of Rocky Mount is enjoying the excellent working relationship and looking forward to the successful completion of the AIA project. This is a well-organized and results-oriented organization with a courteous and professional team.

Brenton F. Bent, MSML Director of Water Resources City of Rocky Mount