The WithersRavenel Way
Fundamentals That Define Our Client Experience Promise

Featured CX Behavior

Make Quality Personal

Our clients expect a high caliber of work. To exceed their expectations, we must understand their “why” and then find ways to tailor our processes, particularly our communication, to that reason. Personal touches increase perception of quality, which is just as important as quality itself.

Actions:

  • Make a note of client preferences and follow through on them throughout the project.

Our Process

WithersRavenel seeks feedback at key milestones throughout the project life cycle with Client Feedback Tool, an online communication application. Using a request for feedback tailored to the specific project milestone, WithersRavenel can quickly and easily gauge where we are meeting or exceeding expectations and where we need to make improvements. Through follow-up contact, we then work with our clients to adjust processes to better align with their expectations and increase their overall satisfaction with project execution.

Our Results

Our clients have wholeheartedly embraced this avenue of communication, using it as an opportunity to share their concerns and praises while voicing their opinions. As a result, WithersRavenel has found that our relationships with our clients are stronger and that their satisfaction with our work has increased across all aspects of work.

What Clients Are Saying

An Award-Winning Client Experience

WithersRavenel is recognized as an industry leader in providing an exceptional client experience.

2019 PSMJ Premier Award for Client Satisfaction

2017 PSMJ Premier Award for Client Satisfaction

2020 CX-cellence Award for Purposeful Leadership

2019 CX-cellence Award for Client Experience

2018 CX-cellence Award for Client Connectedness