Client Experience

Client Experience Managers

Two people bent over a access cover for an underground vault

Focused on You

Our Client Experience Managers (CXMs) are on the front lines, gathering information and maintaining client relationships.

Two people looking intently at plans on a desk

Comprehensive Understanding

By working with one client on all their projects, our CXMs know your unique stress points and can help guide each task to a successful outcome.

Close-up of decoratively painted shovels

Ensuring Positive Outcomes

We integrate Client Experience into the project delivery process from start to finish. By understanding your expectations, we can tailor our services to deliver quality results.

A Proven Process

Rather than wait for a project to be completed to find out if the client’s needs are being met, WithersRavenel seeks feedback at key milestones throughout the project life cycle with Client Feedback Tool.

A Record of Success

We work with our clients to adjust our processes to better align with their expectations. Our relationships with our clients are stronger, and their satisfaction has increased across all aspects of work.

A circular infographic showing the 26 client experience fundamentals — Click to enlarge

The WithersRavenel Way

A personal connection with clients is at the heart of client experience, but client connection means different things to different people.

These 26 fundamentals define our client experience promise.

What Our Clients Are Saying

WithersRavenel has provided engineering services for water projects including a water loss study and an elevated storage tank. In addition they were the engineer for a tennis court rehabilitation project and greenway master plan. I have been absolutely satisfied with their services and would hire them again with no reservations. They met project deadlines and stayed within budget.

Lloyd Payne City Manager City of Concord