This achievement is not limited to the engineering industry—it is a benchmark used across all sectors. At WithersRavenel, delivering an exceptional client experience is at the core of everything the firm does.
“We listen to our clients’ needs and tailor our delivery to meet their expectations,” said Eddie Staley, PLS, GISP, WithersRavenel’s Chief Experience & Innovation Officer. “We consistently seek feedback and maintain ongoing engagement to address pain points and enhance our service and delivery.”
In 2024, WithersRavenel received a 50.1% response rate from surveyed clients, with no category—Accuracy, Budget, Helpfulness, Quality, Responsiveness, Schedule, Scope and Fees, or Value—scoring below 97%. While this achievement is significant, it reflects the firm’s ongoing commitment to improving service and prioritizing client feedback.
For more information about WithersRavenel’s Client Experience offerings and processes, please contact Don Mizelle, Practice Area Lead for Client Experience, at dmizelle@withersravenel.com.